At Emboldened Beauty, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return policy as outlined below.
Time Frame: Products can be returned within 30 days from the date of purchase.
Condition: Products must be unused, unopened, and in the same condition that you received them. All original packaging and seals must be intact.
Proof of Purchase: A valid receipt or proof of purchase is required for all returns
Gift cards
Products marked as final sale
Personalized or custom-made products
Initiate a Return:
Contact our Customer Service team at info.emboldenedbeauty.com or +254 705048601 to initiate a return. Provide your order number and the reason for the return.
Return Authorization:
Upon approval, you will receive a Return Authorization (RA) number and return instructions.
Packaging:
Securely pack the items in their original packaging. Include the receipt or proof of purchase and the RA number inside the package.
Shipping:
Ship the return package to the address provided by our Customer Service team. We recommend using a trackable shipping service such as Pickup Mtaani, as we cannot guarantee receipt of your
Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 2-3 business days.
Method of Refund: Refunds will be issued to the original method of payment.
Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to a defective or incorrect item.
Defective or Damaged Items: If you received a defective or damaged item, please contact us immediately at info.emboldenedbeauty.com or +254 705048601 with details of the product and the defect. We will arrange for an exchange or refund.
Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at info.emboldenedbeauty.com or +254 705048601
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info.emboldenedbeauty.com or +254 705048601
For international returns, the same return process applies. However, please note that return shipping costs and potential customs duties and fees are the responsibility of the customer.
If you have any questions about our return policy, please contact our Customer Service team at info.emboldenedbeauty.com or +254 705048601.
Thank you for shopping with Emboldened Beauty. We appreciate your business and are committed to providing you with high-quality skincare products and excellent customer service.
Emboldened Beauty
P.O Box6235-00200
info@emboldenedbeauty.com
+254 705048601